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Customer Success Manager (English and Russian/Ukrainian are required)

  • Remote
    • Erevan, Erevan, Armenia
    • Wien, Wien, Austria
    • Baku, Baku, Azerbaijan
    • Brussels, Brussels, Belgium
    • Rio de Janeiro, Rio de Janeiro, Brazil
    • Sofia, Sofia (stolitsa), Bulgaria
    • Zagreb, Grad Zagreb, Croatia
    • Praha, Praha, Hlavní město, Czechia
    • Tallinn, Harjumaa, Estonia
    • Helsinki, Uusimaa, Finland
    • Paris, Île-de-France, France
    • Tbilisi, Tbilisi, Georgia
    • Berlin, Berlin, Germany
    • Athens, Attikí, Greece
    • Budapest, Budapest, Hungary
    • Rome, Lazio, Italy
    • Astana, Astana, Kazakhstan
    • Almaty, Almaty, Kazakhstan
    • Riga, Rīga, Latvia
    • Vilniaus, Vilniaus apskritis, Lithuania
    • Chisinau, Chișinău, Moldova, Republic of
    • Podgorica, Podgorica, Montenegro
    • Amsterdam, Noord-Holland, Netherlands
    • Skopje, Sopište, North Macedonia
    • Warszawa, Mazowieckie, Poland
    • Lisboa, Lisboa, Portugal
    • Bucharest, București, Romania
    • Belgrade, Beograd, Serbia
    • Bratislava, Bratislavský kraj, Slovakia
    • Ljubljana, Ljubljana, Slovenia
    • Madrid, Comunidad de Madrid, Spain
    • Istanbul, İstanbul, Türkiye
    • Kyiv, Kyiv, Ukraine
    • Toshkent, Toshkent, Uzbekistan
    +33 more
  • Sales

Remote Customer Success Manager needed (Pacific Time). Support post-bind insurance clients, guide product usage, and work with tools like Salesforce, Zoom, DocuSign, and Office 365.

Job description

About the Role

As a Customer Success Manager, you will play a critical role in supporting our clients after the policy bind process (Post-Bind). You will ensure they fully understand how to use our insurance services, assist with onboarding and training, and provide ongoing support to drive satisfaction and retention.

Key Responsibilities

  • Manage and support clients through post-bind processes

  • Help customers understand how to effectively use our services and platforms

  • Onboard and train new clients

  • Build and maintain strong, long-term relationships with clients

  • Respond to customer inquiries and resolve issues in a timely and professional manner

  • Monitor customer engagement and identify opportunities for upsell or additional support

  • Collaborate with internal teams to continually improve the customer journey

Job requirements

Tools You’ll Use

  • Salesforce Sales Cloud (CRM & task management)

  • Zoom Phone and Zoom WorkSpace (client communication & collaboration)

  • DocuSign (document handling & signature collection)

  • Office 365 (Outlook, Excel, Word, Teams, etc.)

  • Other internal systems and tools as required

Requirements

  • Previous experience in Customer Success, Account Management, or a related customer-facing role

  • Understanding of insurance industry processes is a plus, especially post-bind workflows

  • Strong communication and problem-solving skills

  • Comfortable with remote work and multitasking across multiple systems

  • Tech-savvy and experienced with digital tools and platforms

  • Availability to work full-time during Pacific Time (PT) business hours

What We Offer

  • 100% Remote work

  • Collaborative and supportive team culture

  • Training and growth opportunities

  • Competitive compensation based on experience

Interested?
We’d love to hear from you! Please submit your resume and a short note about why you're a great fit for this role.

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